Community Update

I received HORRIBLE customer service AFTER i bought my dress. I have to start by saying that Heather worked with me in the beginning when I bought my dress along with the owner (I believe her name is Sonja) and they gave me top notch service. BUT after purchasing my dress the customer service with the owner ended.

At my first fitting I was set up with the seamstress and 2 sales girls. The sales associates had an unwelcoming, rude, condescending attitude from the beginning. The moment I got into my dress the seamstress & one of the sales girls kept asking if I was going to have them do my alterations there. We had just gotten started. I found that unprofessional & pushy. I was trying to concentrate on what needed to be done to my dress as they should've been.

I wanted more tulle added underneath to make the bottom bigger and the seamstress insisted it was impossible to do without creating a visible seam yet a seam already existed there & was not visible. By the end she said it was no problem??? My bridesmaid asked about a gap above the zipper that was extremely visible and she disregarded her by saying it'll be fine, I'll just put a hook & eye. That wouldn't have held & we knew it. I wanted a bustier sewn in for more support. Not only was this supposedly not possible for the seamstress, but the sales girl chimed in saying to just use double stick tape. That wouldn't work for what I was wanting first off and 2nd I shouldn't have to use double stick tape on my well made wedding gown. No. At the end I wanted to try on a veil or look at some options. They said no we don't have any, you can order one (& buy it). I didn't know what I wanted so ok I guess I'll try options somewhere else without my dress, great. I then asked if they had a statement necklace so I could see what it looked like. The seamstress said no you don't want to wear a necklace with that. Oh I'm sorry, I didn't know you were a stylist as well. Wow! For the added tulle, bustle, hem, sides taken in about a 1/2 inch & a hook & eye (only satin dress no beading would need to be moved) they wanted to charge me $850.

Although I was having an annoying experience I was trying to turn the mood around & have some fun so I asked to see flower girl dresses. The sales girl that had been sitting behind the counter the whole time not doing anything said no we don't have any. I said ok well can I look at the bridesmaids dresses? She slowly got up & said yeah, oh we actually have a few flower girl dresses. So now they had them after she knew I was going to see them while looking at the bridesmaids. Lazy or just doesn't care???

Everything I asked for or about was a no. I felt like they just wanted me to pay them, get the alterations and be on my way. The door was always closed to everything & they were far from friendly about it. Forget going above and beyond.

I left angry and not feeling confident about the seamstress's knowledge. I called the next morning to speak to the owner Sonja about my experience. She acted the same way as the sales associates. Rude & condescending. It was funny how much her personality & attitude changed from when she was trying to sell me a wedding dress. Shame on her. I guess she doesn't care about her reputation or selling me everything else I still needed (bridesmaids, flower girl, jewelry, veil)

Needless to say I will never step foot in Bella Bridal again. With so much competition in the area, I'd recommend that you don't take a chance at being treated the way that I was. It should be a fun, happy & memorable experience. After you pay Bella Bridal for your dress, they're more than happy to kick you right out the door or over charge you for alterations.